Hoi An Walking Tour is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website (the “https://hoianwalkingtours.com”) or use our services.
1. Information We Collect
We collect the following types of information when you use our Site:
a. Personal Information
When you book a tour or contact us, we may collect personal information such as:
- Name
- Email address
- Phone number
- Payment information
- Any other details you voluntarily provide
b. Non-Personal Information
We may also collect non-personal information automatically when you interact with the Site, such as:
- IP address
- Browser type
- Device type
- Pages viewed and time spent on the Site
- Referring website
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage tour bookings and reservations.
- To respond to inquiries and provide customer support.
- To improve our Site, services, and user experience.
- To send promotional emails or notifications related to our services (you can opt out at any time).
- To comply with legal obligations and protect our rights.
3. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, and email delivery.
- Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a court order or subpoena.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell, rent, or trade your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect non-personal information. Cookies help us analyze web traffic, customize the Site, and improve your experience. You can control cookie settings through your browser preferences, but disabling cookies may affect your ability to use certain features of the Site.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can request access to or update your personal information at any time.
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions provided in those communications.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Cookies: You can manage your cookie preferences through your browser settings.
7. International Data Transfers
If you are accessing the Site from outside of Vietnam, please be aware that your information may be transferred to, stored, and processed in Vietnam, where data protection laws may differ from those of your country.
8. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: [Insert Email]
- Phone: [Insert Phone Number]
- Address: [Insert Address]